Privacy Policy

ROAMSTAGE (“ROAMSTAGE”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase or register for tickets, attend our events, contact us, subscribe to our communications, or otherwise interact with ROAMSTAGE.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Email address
Telephone number
Billing and contact information
Ticket and event purchase information
Event attendance information
Communications you send to us
Marketing preferences
Competition, giveaway or promotional entries
Website usage information
IP address, browser type and device information
Cookie and advertising data

Where tickets are sold through third-party ticketing providers, payment information may be collected and processed directly by those providers. ROAMSTAGE may not receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

Process and manage event bookings and registrations
Provide information relating to events you are attending
Respond to enquiries and customer service requests
Communicate important changes, cancellations or updates
Operate and improve our website, events and services
Understand audience behaviour and event performance
Prevent fraud, misuse or security issues
Comply with applicable legal and regulatory obligations
Send marketing communications where permitted
Advertise and promote ROAMSTAGE events
Measure the effectiveness of our advertising and marketing campaigns

Where required by applicable law, we will obtain your consent before sending marketing communications or using certain advertising technologies.

3. Ticketing and Third-Party Services

ROAMSTAGE may work with third-party companies to operate our events and services, including ticketing platforms, venues, payment processors, email providers, advertising platforms and technology providers.

These companies may collect or process personal information according to their own privacy policies.

We encourage you to review the privacy policies of any third-party service you use when purchasing tickets or interacting with our events.

4. Cookies and Advertising

Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve our marketing.

We may also use advertising and analytics services, including platforms such as Meta and Google, to measure advertising performance and show relevant advertising.

Depending on your location, you may have the ability to accept, reject or manage non-essential cookies.

5. Marketing Communications

If you subscribe to our mailing list, purchase tickets where applicable law permits related marketing, or otherwise consent to receive marketing, we may contact you about upcoming ROAMSTAGE events, shows, offers and announcements.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained within our emails.

We may still contact you with essential service communications relating to tickets or events you have purchased.

6. Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations that help us operate our business, including:

Ticketing providers
Event venues and event partners
Payment processors
Website and hosting providers
Email and communications providers
Advertising and analytics providers
Professional advisers
Government authorities or regulators where legally required

We require service providers handling personal information on our behalf to use it appropriately and in accordance with applicable law.

7. International Operations

ROAMSTAGE produces and promotes events internationally.

As a result, your information may be processed or stored in countries other than the country in which you live. Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Security

We use reasonable organisational and technical measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Request a portable copy of certain information
Make a complaint to an applicable privacy or data protection authority

These rights vary by jurisdiction and may be subject to legal exceptions.

To make a privacy request, please contact us using the details below.

11. Photography and Filming at Events

ROAMSTAGE events may be photographed or filmed for promotional, editorial, archival and social media purposes.

Where appropriate, notices may be displayed at events informing attendees that photography or filming is taking place.

If you have concerns about appearing in event photography or footage, please contact a member of the event team or contact us using the details below.

12. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children except where appropriate for family events, ticketing or participation and permitted by applicable law.

Where required, information relating to children should be provided by, or with the consent of, a parent or legal guardian.

13. Links to Other Websites

Our website may contain links to third-party websites. ROAMSTAGE is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on our website with the date it was last updated.

15. Contact Us

For questions about this Privacy Policy or how ROAMSTAGE handles personal information, please contact:

ROAMSTAGE
Email:
Legal entity:
Registered address: